常见问题

• 3-10月气温在28℃-34℃左右。
• 由于季风，度假村在 11 月至 1 月期间暂不营业。

抵达 KLIA/KLIA2 后，转乘登嘉楼TGG（苏丹马茂德机场）。

对于上午 9 点前到达 TGG 的游客，我们的司机将送您到 Merang 码头（约 35 分钟车程）乘坐渡轮。渡轮出发时间为上午 10.30。

游客将被送往酒店，并于次日上午 10.30 乘坐巴士前往 Merang 码头（约 45 分钟车程）坐船进入浪中岛。 *

是的，Merang Jetty 有停车场，价格为 RM15/晚。

Chek in Day flight  :  before 10 AM 

Reach the Merang Jetty before 10.30 AM  for 11 Am boat  transport 

Check out Day Flight : After 12.30 PM

Speedboat departures from here are  pre-arranged with by resort and take 45 minutes.  Transfers cost around RM 100/ Pax/ Trip. Holiday package included this boat trip. But for room and breakfast , you have to pay extra . You can chart a boat as well if you coming other that sheduled timing .We do not arrange night departure for guests due to safety reasons.

Ferry Time: 10.30 AM from Merang Jetty

Absolutely. 80% of our customers travel on their own.

Besides double room, we also provide family rooms for three persons up to six persons.

• KLIA: MAS
• KLIA2: AIRASIA
• SZB: Firefly, MALINDO

Besides air plane, you can also take bus from Kuala Lumpur, Penang, Malacca, Johor etc to the destination. Estimated bus ride 6-7 hour (450km) http://www.busonlineticket.com/

Singapore

If you depart from Singapore, take direct Konsortium bus to Merang Jetty. http://book.konsortium.com.sg/#

Tanjung Merang is a small fishing village 45minutes north of Kuala Terengganu and the jetty is a few minutes outside of the village. Taxi services are available or  resort can arrange a land transfer from Kuala Terengganu airport or bus terminal.

• Entering the resort: Only one time per day (10.30am).
• Leaving the resort: Only one time per day (9.00am).

**Anyone who wish to enter/leave the island besides the fixed schedule must pay for the extra ferry service.

Please contact our customer service to book a ferry three days earlier. Estimated 30-45 minutes boat ride

• **Air-conditioners, fans
• **Bathrooms, water heater, shower gel, shampoo, hair dryer
• **Flat screen TV, small refrigerator, intercom phone, security box, wardrobe, drinking water, coffee and tea pack.

**Anyone who wish to enter/leave the island besides the fixed schedule must pay for the extra ferry service.

• **Entertainment facilities: Sunset bar，Karaoke rooms, diving, snorkelling (day and night time), island hopping (Redang Island, Perhentian Island, Bidong Island), Aerial photography, underwater photography, jungle trekking, sunrise, blue sea plankton at night, mah-jong table, beach volleyball, swimming pool, fishing
• **Drinks, cigarettes, beers, Celcom prepaid cars and top up, daily supplies, snacks, swimming suit, beach sandals, common medicine and skin care products, local products, bird’s nest, white coffee etc are sold in the small shops
• **Food stalls (Mamak stalls) which sell local food
• **Okeechobee Japanese food, BBQ and Western food
• **Delang Buffet Restaurant provides taste of Asia
• **Summer Court provides break time coffee

**Anyone who wish to enter/leave the island besides the fixed schedule must pay for the extra ferry service.

Yes. It’s open to non-swimmers, but it depends on how fast the learners pick up the lesson. Knowing how to swim is a plus, but it’s not compulsory. Many of our learners only know how to swim after taking the course. If you are not afraid of water and willing to pay attention and give cooperation during the course, passing the test and obtaining a diving certificate isn’t a problem at all.

There are no ATMs on the island so bring enough cash to last you for your stay. The resorts do accept card and wallet payments  but some times  internet connections are often unreliable/non-existent 

There is a mini market at Summer Bay Resort, where you can get food, toiletries, T shirt,Sandles (and the cheapest alcohol on the island). You will get  sun cream and bug spray etc so that you don’t have to buy them on the island.

We are using satellite access internet for both administration and customer usage. For now, we don’t provide free Wi-fi.

There is Celcom 019 internet coverage on the island which enable you to surf the internet via mobile. Please purchase Celcom prepaid card (at least RM10) and top up from us if you need it.

yes , we will arrnage Vegiterian food up on pior request on the booking time

Mandarin, Cantonese, Hokkien, English and Malay

Mainly Ringgit, but we also accept Renminbi, American Dollar, Singapore Dollar, Euro, Pound, New Taiwan Dollar and Yen.

Absolutely, there are many old folks and children visiting the island every year.

I’m sorry, the resort is lack of facilities for disable.

Places worth to visit:
****Historic and lively Chinatown, street arts, Turtle Alley. There are also full of different kinds of food such as keropok lekor, coffee, nasi lemak and different cakes.
****Well known Crystal Mosque, Islamic Civilisation Park, Floating Mosque, Terengganu State Museum (the largest museum complex in Southeast Asia)

****Visit batik factory to learn about batik making process.

****Markets that provide various kind of tropical fruits such as mangosteen, rambutan, duku, musang king durian etc.